We instantly ship most pieces on the first working day after your buy. From then on, it usually takes 3-4 working days to arrive within Germany. Stay up-to-date by subscribing to our newsletter, where we tell you in advance what shipping time to expect.

The shipping times are just a guideline and depend on third parties and conditions like e.g., the season.

Austria, Australia, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United States and United Kingdom.

• For deliveries to countries outside the European Union, additional costs may be incurred which are to be borne by the customer. These include, in particular, customs duties, import taxes and any processing fees charged by shipping service providers.
• These charges are not included in the sales price and are not levied by us or paid to us. They are to be paid by the buyer directly to the responsible authorities or service providers.
• We expressly point out that even if the note “incl. taxes” appears in our store, this refers exclusively to the German VAT and not to possible import duties in the country of destination.

At the checkout, you can choose between
- Apple Pay
- Google Pay
- Paypal
- Credit card: VISA, Mastercard, and Maestro
- Sofort bank transfer

A Pre-Order means you’re purchasing an item before it’s physically in stock. You’re securing your piece in advance, which helps us plan better and avoid overproduction.

Each Pre-Order, as soon as the items arrive at our warehouse, will be packed and shipped to you right away.

Why Pre-Order?
We’re a small brand and produce consciously. Pre-Orders help us reduce waste and produce more mindfully, while still making sure you get your favorite piece before it sells out.

If your order includes both Pre-Order and available items, everything will be shipped together once the Pre-Order is ready.

We do everything with love and pour so much care into this brand. We truly appreciate you choosing your pieces thoughtfully and checking our size charts before placing your order. That way, you only receive pieces you really love .

If something still doesn’t feel right or doesn’t fit as expected, feel free to reach out to us at support@nomoriginals.com, we’re happy to help!

Please note: 
You can return your item within 14 days after receiving it. To initiate a return, please contact our customer service within this 14-day period and use our return portal: https://nomoriginals.returnista.com/

Shipping costs for returns must be covered by the customer. Once your accepted return has arrived, we’ll refund your payment using the original method within 14 days.

Important:
You can return bikini bottoms, but only if they are in perfect, hygienic condition and the hygiene strip is still intact. Please make sure to try them on over your underwear.

First, start with the size table on the product page. Then, look at the photos on the product page, which show different sizes on different people and give you a reference of the sizes they wear and their height.

If you are unsure about your size, we are happy to help you. Just write an email to support@nomoriginals.com.

As our collections are limited, having another piece or a different size of your piece in stock is improbable. You can still sign up for a "back in stock" notification on the product page. This will send you an email alert if someone sent back exactly what you were looking for. Be fast.

We are working with DHL within Germany and Parcel One for international orders.

You should have received a tracking number from DHL or Asendia (for international shipping). If you ordered from Germany, enter the number under this link to receive all shipping details: (https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html). Ordered from outside of Germany? Enter the number under this link to receive all shipping details: (https://tracking.asendia.com/).

If your parcel hasn't moved within 10 days, please write an email to support@nomoriginals.com, and we will help you.

Once you have completed your order, you will receive an automatically generated summary email from us. Please check your spam folder if you haven't received it. Still missing? Write an email to support@nomoriginals.com. We will find your order or help you with any trouble.

That sounds strange, as we really take our community seriously. Please forgive. Usually, this shouldn't take longer than three days. Please check on your side if you wrote to the correct email address, which is support@nomoriginals.com. Additionally, it would be great to check if your mailbox has enough space for our mail to reach you. If everything is fine, that's on us. Please reach out again!

The shipping costs within and outside of Germany equal the processing costs of the logistics provider, namely DHL and Asendia. We sometimes discount shipping fees under specific conditions, like a minimum order value, within particular countries. The discount is automatically applied at the checkout. Subscribe to the newsletter to hear first about discounted shipping conditions.
Please be aware that customs for shipments outside the EU are not included.

Since we are a Berlin-based brand, all orders are processed in Euros and Cents.

Once we carefully packed your order, we pass it on to the shipping provider. You will receive an automatically generated email from them, including a tracking number and further details. Please check your spam folder if you haven't received it. Still missing? Write an email to support@nomoriginals.com. We will help you with any trouble.

We are always there for you. If you need help, write an email to support@nomoriginals.com. We will help you with any trouble.

We deeply care for every step to be as sustainable as possible. The facilities we are working with have the following certifications and partnerships:

- The certification of environmental management systems, based on the ISO 14001 reference standard
- GOTS
- The Better Cotton Initiative (BCI)
- The Global Recycled Standard certification
- The Higg Index
- The STANDARD 100 by OEKO-TEX®️
- The ZDHC (Zero Discharge of Chemical Substances)

Please be careful with things you love. Generally, we advise you the following: Machine wash max 30 degrees, do not bleach, do not tumble dry, low iron, wash with similar colors, and turn inside out before washing. Intensive colors might leak some color with the first wash.

We are always here for you. If you need any help, write an email to support@nomoriginals.com.