Loyalty goes both ways.
Free to join: 10% off, early access to every launch, and more with every order.
How It Works
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1. Join
It's free. 10% off your first order, early access from day one.
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2. Shop
Every order lifts you a level. Every level keeps what came before.
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3. Unlock
Level 03 opens the Collective: past launches, your vote, invites.
Higher level - more bonuses
Become a member and unlock more with every order — exclusive perks, early access, better shipping benefits, and member-only rewards.
MemberSign up
NommieL01 – 1st order
Nommie+L02 – 2nd order
Nom CollectiveL03 – 3rd order
Inner CircleL04 – 10th order — by invitation
Almost yours
Collective-only pieces, unlocked at Level 03 — plus your vote on what we design next.
Frequently Asked Questions
How does the Nom Club work?
Every order counts – no points, no maths. Your 1st order makes you a Nommie, your 2nd a Nommie+, your 3rd brings you into Nom Collective, and from your 10th you're in the Inner Circle. Every level keeps all the perks of the levels below, and an order counts as soon as it has shipped – there's nothing to activate.
Do I need to sign up?
No. If you've ordered with us before, you already have a level. New here? Sign up as a Member and get 10% off your first order. There's nothing to activate and it never costs anything.
What do I get at each level?
Member (signed up, no order yet): 2h early access to every new collection, free shipping over €140 (DE, AT, CH), and €10 for you and a friend when they join through you.
Nommie (1st order): a free hairband of your choice (with your 2nd order, from €50).
Nommie+ (from 2nd): €15 credit + a birthday treat.
Nom Collective (from 3rd): Collective-exclusive pieces & a say in new designs, the Nom Archive, 24 h early access, always free shipping (DACH), a bigger birthday gift (+€15), event invitations, priority service.
Inner Circle (from 10th):
a personal surprise, your birthday piece (1 of 3), free returns & priority service – plus all Collective perks.
Where can I see my level and rewards?
In your account on our website – just sign in with your email, no password needed. (Rewards aren't shown in the Shop app.)
How do I use my €15 credit (store credit)?
You don't need a code – your credit is linked to your account. Sign in with the email you ordered with, add your pieces to the cart, and your credit is ready at checkout. It's valid for 60 days and can be combined with a discount code. (Your credit is issued in your store's currency and can only be redeemed in that same currency.)
I didn't get a 10% welcome code / it isn't working.
Your code is emailed to you right after you sign up – please also check your spam folder. It's valid for your first order, can be used once, is valid for 60 days, and can't be combined with other discount codes (free shipping still applies). If it's missing or won't work, email us at support@nomoriginals.com and we'll resend it.
Where do I add my birthday and how do I get my gift?
In your account on our website, under your profile. Your birthday needs to be saved at least 30 days in advance. During your birthday week we'll email you your gift (the €15 credit for Nom Collective is added to your account automatically). Only the day and month matter.
How does early access work – do I need a password?
You get earlier access to every new main collection: 2 hours for Members/Nommies/Nommie+, 24 hours for Nom Collective & Inner Circle. Your access details are emailed to you before each launch (restocks and small drops start at the same time for everyone). No email? Check your spam folder and email us.
Is shipping free – and is that only in DACH?
From Nom Collective, shipping within Germany, Austria and Switzerland is always free (no minimum order value). For Members/Nommies/Nommie+ it's free from €140 within Germany, Austria and Switzerland. Orders outside these countries pay standard shipping at every level.
Can I combine my rewards?
In most cases, yes: store credit can be combined with discount codes; your hairband, birthday treat and Inner Circle birthday piece can also be combined with sale prices and codes. Only the 10% welcome code can't be combined with other discount codes (free shipping still applies).
Why don't my earlier orders count / why am I on a lower level?
You're most likely signed in with a different email address. Every order you've ever placed with your email counts – with no time limit. Sign in with the email you used to order. If you have several accounts, email us at support@nomoriginals.com and we'll merge them for you.
Why did my level or "orders to the next level" change?
On launch day (1 Oct 2026) we first counted only orders from the last 12 months. Shortly after, we changed it so every order you've ever placed counts – which moved many of you up a level. The level now shown in your account is the correct one. If something still looks off, email us at support@nomoriginals.com.
Can I merge my accounts / different email addresses?
Yes. If you've ordered with several email addresses, email us at support@nomoriginals.com and we'll merge your accounts so all your orders count toward your level.
I didn't get a birthday gift or code – what now?
Two common reasons: your birthday was saved less than 30 days before the date (then your gift starts from next year), or the email landed in spam. Birthday gifts start from Nommie+. If you've checked both, email us at support@nomoriginals.com and we'll sort it out.
I'm Inner Circle but haven't received any email / access.
First check your spam folder and make sure you're subscribed to our newsletter – otherwise Club emails (including your reward codes) may not reach you. Your personal Inner Circle welcome follows from January 2027 (or Q1 2027 if you were Inner Circle before then). If you're missing access, email us at support@nomoriginals.com and we'll re-activate the emails for you.
I started on a higher level – do I get the welcome rewards of the lower levels?
Welcome rewards are given when you reach a new level – rewards for lower levels aren't credited retroactively. If you were already a customer at the Nom Club launch (1 Oct 2026), you started with all the ongoing perks of your level and received a launch gift instead of the welcome reward.
Can I lose my level?
No. Your level is based on every order you've ever placed, so it never expires. Each new order simply brings you closer to the next level.
See you in the Club.
Free to join — 10% off your first order and 2-hour early access to every launch.