Hey there! We want you loving every piece, so returns and exchanges are straightforward and stress-free. Our policy exceeds EU standards (including your 14-day legal right to withdraw) - you've got 21 days from delivery to decide. Questions? We're here at support@nomoriginals.com, but please start all returns via our portal for the smoothest ride.

What's eligible?

• Most items qualify if returned within 21 days of delivery.
• Items must be unworn, with all tags and labels attached, and in original packaging.

• Bikinis and swimwear: Eligible only with hygienic inlay intact (for health reasons - we appreciate your understanding!).
• Underwear/intimates: Must be unopened and sealed.
• Sample sales or event items: Returnable too, but stock sells out fast - check product pages for details.
• Exclusions: Personalized/custom items or items not meeting our condition rules.
  

How to exchange or return

Every exchange or return starts in our easy portal: Start Your Return Here. No emails to initiate - it's all there with instructions, labels, and your return address. (Pro tip: Portal shows exact costs upfront for transparency.)

• Step 1: Log in with email address and order number, select items, and choose exchange, store credit, or refund.
• Step 2: Pack securely and ship back (labels provided).
• Step 3: We check eligibility within 5 business days of receipt.

Why not swap or credit? It's our fave - exchanges are free (we cover return shipping!), and store credit adds 10% extra value instantly. Plus, it makes you own your favorite Nom piece sooner.

Shipping Costs

• Exchanges: Totally free - we handle the return label and costs.
• Returns: You cover return shipping (costs shown in portal). For 3+ items, we add a small €0.99 fee per extra item to keep things fair.

Refunds & Processing

• Refunds to your original payment method: We approve your return within 5 business days of receiving your request. After we receive the item, we check it within 5-7 business days and initiate the refund.
• Instant Store Credit: Get it right away, plus that sweet 10% bonus if you choose credit over refund.
• Note: Original shipping fees aren't refunded, per standard practice.

If something's off or you need help, drop us a line at support@nomoriginals.com - we're real people who care ready to sort it.

We're all about getting your favorite pieces to you quickly and sustainably. We ship most items from our warehouses in Germany to keep things efficient. Worldwide delivery means Nom aesthetics anywhere - let's break it down so you know exactly what to expect.

Where We Ship

• We deliver worldwide, with a special focus on DACH (Germany, Austria, Switzerland) for speedy service.
• No restrictions - just add to cart and go!

Shipping Costs

• Calculated by country with a simple flat rate (weight differences? We've got it covered - no surprises).
• Free shipping on orders over €140 within DACH countries. Watch for our occasional promos dropping that threshold even lower!

Delivery Times

• Germany: 1-3 business days.
• Austria: 3-7 business days.
• Switzerland: 3-6 business days.
• Worldwide: Varies by location - typically 5-14 business days, but we'll confirm at checkout.
• Heads up: No express options yet, but we're working on it for those who need a Nom fit urgently.

Carriers and Tracking

• We pick the best carrier for your spot: DHL for Germany and Austria, Swiss Post for Switzerland, and trusted partners elsewhere based on package weight and destination.
• Every order gets full tracking! You'll receive a separate email from the carrier with your tracking link and updates - stay in the loop all the time.

Order Processing

• Orders confirmed and paid before 12pm? We aim to ship same day.
• After 12pm? Next business day (we skip Sundays for a little rest).
• For pre-orders (clearly tagged on products, in names, and via email alerts): These can take up to 4 weeks depending on the item. If your order mixes ready and pre-order pieces, we'll ship what's available first, then send the rest free of charge - no extra wait or cost!

Taxes and Duties

• VAT is handled per your country's rules for seamless compliance.
• International orders: You cover any import taxes or duties if they apply.

We care

• We're committed to sustainability: Carbon-neutral shipping where possible, recycled materials for packaging, and biodegradable polybags. Every order helps keep things green.

If your delivery hits an obstacle or you have questions, reach out to support@nomoriginals.com - we're here to help make it right.

Checking out should feel as effortless as slipping into our softest fabrics. We offer a variety of trusted payment options to suit your preference, all processed instantly for quick confirmation. No hidden fees - ever. Let's dive in!

Payment Methods

• Credit/debit cards: Visa, Mastercard, American Express, Maestro, and more via Shopify Payments.
• Digital wallets: PayPal, Apple Pay.
• Local favorites: Klarna (pay now or later, no financing), Twint (perfect for Switzerland).

Currencies

• EUR for Euro-region countries.
• CHF for Switzerland.
• USD for the USA.
• For other regions, we'll handle it in the most suitable currency at checkout.

Security You Can Trust

Your safety is our top priority. We use industry-standard encryption (SSL) to protect your data, along with 3D Secure for added verification on card payments. Everything's PCI DSS compliant through our Shopify and payment gateway setup, ensuring your info stays secure and never stored on our servers.

Processing and Details

• All payments process instantly - your order's confirmed in seconds.
• International? Non-Euro banks or provider handles any currency conversions or fees (we don't add extras or control those).
• Rare failed payment? No worries - your order goes on hold, and we'll email you to retry or update details.

Questions or need a hand? Hit us up at support@nomoriginals.com.

We know finding the perfect fit right away is key to prevent the hustle of exchanges, use less transportation/resources, and feeling great right after you're unboxing your long-awaited package. Our pieces are designed with real bodies in mind - true to size overall, but with that intentional variety from skin-tight stretch for a sleek fit to oversized coziness for comfort. Stick to your usual size to get the look we envisioned. Most pieces are crafted for women, but hey, our zipper jackets, hoodies, sweaters, tees, and similar styles are unisex - perfect for sharing or layering!

Our Size Range

• We offer sizes from XS to XXL, keeping things inclusive and easy to shop.

Size Charts and Measurements

• Every product has its own size chart right above the size selector on the detail page - check it out for bust, waist, hips, and more (all in cm for precision).
• Coming soon: An interactive size chart where you can see the measurements overlaid on a product drawing.

Materials and Care Notes

• Our fabrics are pre-washed to minimize shrinkage, so what you get stays true.
• A few items might shrink slightly post-wash - we note this in the fit section for each product type, so no surprises.

Model References

• Sizes on models vary to show real diversity - peek at the product photos for details like "model - hight in cm - size". Compare to your own stats for a quick visual guide!

Fit Tips

• Measure yourself against the chart for the best match.
• Between two sizes? Go for the larger one.
• Dive deeper: Each product type has a dedicated fit section with tailored recommendations, a handy size barometer (e.g., runs small/true/large), and exact measurements to guide you.

Not quite right? No stress - our easy exchanges via the portal have you covered, with free return shipping on swaps. We're here to help at support@nomoriginals.com if you need personalized advice.

A Pre-Order means you’re purchasing an item before it’s physically in stock. You’re securing your piece in advance, which helps us plan better and avoid overproduction.

Each Pre-Order, as soon as the items arrive at our warehouse, will be packed and shipped to you right away.

Why Pre-Order?
We’re a small brand and produce consciously. Pre-Orders help us reduce waste and produce more mindfully, while still making sure you get your favorite piece before it sells out.

If your order includes both Pre-Order and available items, everything will be shipped together once the Pre-Order is ready.

You should have received a tracking number from DHL or Asendia (for international shipping). If you ordered from Germany, enter the number under this link to receive all shipping details: (https://www.dhl.de/de/privatkunden/dhl-sendungsverfolgung.html). Ordered from outside of Germany? Enter the number under this link to receive all shipping details: (https://tracking.asendia.com/).

If your parcel hasn't moved within 10 days, please write an email to support@nomoriginals.com, and we will help you.

Once you have completed your order, you will receive an automatically generated summary email from us. Please check your spam folder if you haven't received it. Still missing? Write an email to support@nomoriginals.com. We will find your order or help you with any trouble.

Our collections consist of limited pieces, so we often can sell out quickly. If you find our store sold out, look at our Instagram account and newsletter. There you can find out if we are planning a restock. If not, don't worry. Exciting new things will always follow.

That sounds strange, as we really take our community seriously. Please forgive. Usually, this shouldn't take longer than three days. Please check on your side if you wrote to the correct email address, which is support@nomoriginals.com. Additionally, it would be great to check if your mailbox has enough space for our mail to reach you. If everything is fine, that's on us. Please reach out again!

Our pieces have an oversized fit. The cropped tees and cropped longsleeves fit true-to-size. You will find the corresponding size table on the product page. We offer our products from size XS to size XXL.

Since we are a Berlin-based brand, all orders are processed in Euros and Cents.

Once we carefully packed your order, we pass it on to the shipping provider. You will receive an automatically generated email from them, including a tracking number and further details. Please check your spam folder if you haven't received it. Still missing? Write an email to support@nomoriginals.com. We will help you with any trouble.

We are always there for you. If you need help, write an email to support@nomoriginals.com. We will help you with any trouble.

We deeply care for every step to be as sustainable as possible. The facilities we are working with have the following certifications and partnerships:

- The certification of environmental management systems, based on the ISO 14001 reference standard
- GOTS
- The Better Cotton Initiative (BCI)
- The Global Recycled Standard certification
- The Higg Index
- The STANDARD 100 by OEKO-TEX®️
- The ZDHC (Zero Discharge of Chemical Substances)

Please be careful with things you love. Generally, we advise you the following: Machine wash max 30 degrees, do not bleach, do not tumble dry, low iron, wash with similar colors, and turn inside out before washing. Intensive colors might leak some color with the first wash.